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Service Terms & Conditions
BOOKING & PAYMENTS
All bookings are subject to acceptance of service Terms & Conditions and Privacy Policy as outlined below. By placing your deposit for services you agree to all Terms and Conditions set forth below. A minimal deposit is due at the time of booking. The remaining balance plus any additional hours will be processed via card on file at the completion of service unless the customer has paid in full. As a protection to our customers, MLHCPro move teams do not accept cash payments for services. Tips are welcome and can be paid in cash. Any Cash given to your team will automatically be considered a tip and you will still be responsible for the remaining balance owed.
Communications
All communications are will be done by means of call, text or email. When booking services with MLHC you agree to be contacted by call, text, or email in relation to your services ie booking updates, check-ins, service updates, images related to service. To opt out of text messages please respond STOP in the thread, or email info@mlhcpro.com. Please note that it is the customers responsibility to check preferred method of communication to stay updated on service information.
By calling or texting this number 1(844)654-2776, you agree to receive text messages. If you no longer wish to receive text messages, you may opt out at any time by replying “STOP”
48 HOUR NOTICE
Service Reservations Forms need to be submitted 2 Days (or more) prior to the moving date. A week in advance during the moving season (May-September). Although we can accommodate “last minute” moves with less notice, an additional fee of $30.00 will apply. Holiday moves will be approved only with prior contact. Please call to see if Holiday moves are available in your area. Holiday moves are generally “double” the standard rate unless stated otherwise.
CANCELLATION FEES: DEPOSIT FEE FORFEIT
There is no charge to change your service date/time once, provided you give us at least 48 hours’ notice of the need to change the date/time. Additional changes or less than 48 hours’ notice will incur a $20.00 change fee. Cancellations not made within 48 hours of the service date will result in a forfeit of the booking fee. Deposit fees will also be forfeited if we are unable to reach you via phone, email, or text at least 2 hours prior to moving.
REFUNDS
Deposits are non-refundable unless service was canceled outside of the 48-hour window of the selected move date/time. In the event of a refund, the refund shall occur within 3-10 business days, starting from the cancellation date. All requests for refunds should be addressed to info@mlhcpro.com.
MOVING LABOR SERVICES (PROVIDERS /MOVERS)
MLHCPro shall provide Loading and or Unloading services for our customers/clients via professional subcontractors in our network. If your service area is questionable, please call 1-844-654-2776. We reserve the right to refuse to move any overweight items. Items over 250 pounds may not be moved by a 2-man /provider team. The Customer shall provide the proper equipment and or supplies (Dollies, Boxes, Pads, Tie Down Straps, Rope, Etc.) needed to facilitate the move. Moving equipment and or supplies are generally available from the Rental Truck facility. The customer shall be liable for providing and driving all moving vehicles. (Some accommodations may be made, but may not always be available).
In the event of your initial move provider not showing up as a result of circumstances beyond our control, we will need another two hours to dispatch another moving team out to your location. If we are unsuccessful we can reschedule your move for another day of your choice or you can cancel and we will refund your initial booking fee.
DAMAGE CLAIMS
All MLHCPro Movers are insured providers. ALL damage claims are to go through the Moving Provider assigned to the move as the Provider is directly responsible for any and all damages. In the event that additional coverage is needed on the claim, MLHCPro shall only be liable for damage to items that are “Dropped” by the Providers / Movers. No other damage claims will be awarded and or processed. Coverage is limited to standard valuation based on $0.60 per pound. Pressed-board, particleboard, and/or compressed wood furniture is excluded from any coverage because of the nature of the material. Please note, that most Home Owners or Renters Insurance Policies cover damage to items, objects, and appliances while being relocated by the Owner of said items. Extra insurance can be purchased here: http://www.
Privacy Policy
Last updated: October 19, 2023
This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.
We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with our Privacy Policy.[/vc_column_text][/vc_column][/vc_row]